REXCOOL can only send orders to street address in Malaysia and overseas. We do not deliver to P.O. Box address.

At the time of delivery, you may be required to validate the delivery of the products by signing off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time give. Therefore, we will not refund you any amount that you had spent on your order.

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding weekends and public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.

Delivery lead times are as follows:

Peninsula Malaysia : 2 -5 working days for your order to arrive.

East Malaysia : 5 – 7 working days for your order to arrive.

Delivery to rural or remote areas may take an additional 2 – 3 working days. Please also expect delivery may take slightly longer than the usual lead time during peak sale / promotional periods due to heavy surges in online orders.

SELF PICK UP LEAD TIME

Self pickup orders are ready within the next 24 hours. Our team will contact you once order are ready for pick up or you may contact us at +603 5892 3788.

SHIPPING CHARGES

Rexcool charges a standard shipping & handling fee as per following  

Peninsula Malaysia : RM10.00 with every transaction less than 1kg

East Malaysia : RM15.00 with every transaction less than 1kg

STRICTLY NO REFUNDS for shipping & handling fee.

INTERNATIONAL SHIPPING

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.

Rexcool is not responsible for unforeseen delays due to uncontrollable events or courier errors or delay in customs clearance.

Orders shipping to overseas might incur duties and taxes. Please consult your local customs office for more details about your country’s duties and taxes. Customer is responsible for arrangement on custom clearance, import taxes or any other additional charges incurred.

Rexcool is not responsible for any import taxes, duties, brokerages fees or any other fees which may be incurred on your international order shipment for clearance into the country.

STRICTLY NO REFUNDS for any shipping & handling charges.

The foreign exchange currency rate is calculated by the payment gateway.

SHIPPING CHARGES

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service at +603 5892 3788 for further assistance.